customer service 1

Part One: Written Assignment

Social media has changed the way that companies do business and interact with customers; it has also changed how customers interact with and provide feedback to companies. For this assignment, you need to identify one popular social media website and select a company that utilizes this site on a regular basis to interact with its customers. Then, write a 1-2 page paper that addresses the following:

  • Review the company’s page on this social media site and explain how they use the site to provide customer service, respond to customer concerns, and highlight customer satisfaction.
  • Based on your review, provide an example of one situation where the company used the site to address a customer concern or complaint.
  • Finally, describe some specific ways that you would use social media to enhance customer service and improve communication with customers if you were in charge of customer service for the company.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.


Part Two: Course Project – Company Selection and Status Factor

You will need to select the company for your course project. Using the pre-approved list of companies below, select a company that interests you. Make sure you are satisfied with your selection because you cannot change after completing this assignment!

Company List

After making your selection write a 1-2 page paper that includes the following:

  • Company name and general description that includes a brief history.
  • A brief overview of their products and/or services and how they meet the needs of customers.
  • Description of its primary customers.
  • Why you selected this company.
  • What you hope to learn about customer service as a result of completing this project.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation. Be sure to follow APA formatting, use at least two references, and include both in-text citations and a references page.

 
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